JACKSON PURCHASE TRANSIT AUTHORITY

Meet The Office

Behind every ride is a dedicated team working to keep you connected. Our dispatchers and schedulers coordinate trips, assist passengers, and help ensure every ride runs as smoothly and reliably as possible.

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Dispatch & Customer Service Operations

Dispatch

Coordinates driver and vehicle schedules in real time—routing trips, monitoring the fleet, and resolving issues on the road—to keep FCTA’s transit service running safely and on time.

Christy Snow

Rachel Decker

Dispatcher

Customer Service

Serves as the first point of contact for riders—receiving, scheduling, and resolving transit service requests with prompt and professional customer service.

JoAnn Gardiner

Ashley Luna

Customer Service Representative

Schedulers

Coordinates rider appointments with FCTA’s drivers and vehicles, planning schedules and prioritizing needs to ensure every trip request is met efficiently.

Libby Jewell

Sherry Turner

Scheduler

Billing & Administrative Support

Ashley Grissom

Kendall Etherton

OPERATIONS SPECIALIST

Billing Clerk

Ashley supports all areas of daily operations, assisting wherever needed to keep transportation services running safely, smoothly, and efficiently.

Kendall supports FCTA's billing, payroll, and accounting operations, including deposits, reconciliations, and bus pass sales.