Jackson Purchase TRANSIT ACCESSIBILITY
ADA Accessibility & ComplianceÂ
JPTA is committed to ensuring that no individual is excluded from or denied access to transportation services because of a disability, as protected by the Americans with Disabilities Act (ADA). We provide accessible transportation options to help riders travel safely and independently throughout our service area.
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Understanding ADA Accessibility & ComplianceÂ
JPTA is dedicated to ensuring that no individual is excluded from participation in, or denied the benefits of its services on the basis of disability, as provided by the Americans with Disabilities Act (ADA). Our accessible transportation services help riders with disabilities travel safely and independently throughout our service area. Click the link below to learn more about the Americans with Disabilities Act.
- Curb-to-Curb Service: Standard paratransit assistance for eligible riders.
- Service Animals: Welcomed on all JPTA vehicles and facilities.
- Mobility Devices: All buses are equipped with ramps or lifts to accommodate wheelchairs.
- Eligibility: Based on functional ability to use public transit.
Reasonable Modifications
Riders may request reasonable modifications to policies, practices, or procedures when necessary to access transportation services. Requests should be made when scheduling your trip whenever possible so staff can best accommodate your needs.
Policy Adaptation Support
Rider Responsibilities
Boarding Readiness
Riders should be ready for boarding and have fare or identification prepared before the transit vehicle arrives at the stop.
Safety & Compliance
For your safety, remain seated while the vehicle is in motion and follow all posted guidelines and operator instructions.
Communication
Notify the operator if you require assistance with boarding, securement, or stop announcements to ensure a smooth trip.
Safety & Compliance
Fulton County Transit Authority maintains strict adherence to federal and state safety regulations. Our commitment to compliance ensures a secure environment for all riders and operators across our service area.
We perform regular vehicle inspections, comprehensive driver training, and continuous monitoring of our safety protocols. Every ride is backed by our dedication to excellence in public transportation standards and passenger protection.
Resources & Downloads
Access important documentation, policy notices, and rider assistance forms available for download.
ADA eligibility involves self-certification and may require professional or in-person assessments. Applications must be finished in their entirety for review. Candidates will receive written notification regarding eligibility, including detailed justifications for any denials.
Appeals can be submitted within a 60-day window. If a decision takes longer than 21 days for an initial request or 30 days for an appeal, presumptive eligibility is granted. Riders must re-certify every 2 to 5 years.
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Hours: 8:00 a.m.–5:00 p.m.
Contact for ADA Suspension: Executive Director Kevin Kelley at 270-472-0662
Complementary transit is available to visitors who are certified as ADA Eligible by another public entity. This certification is valid for 21 days. Services include travel for a personal care attendant (PCA) assisting an eligible rider.
Furthermore, one companion may accompany the eligible rider. Companions are required to pay the standard fare, whereas the PCA travels free of charge.
