Policies & Compliance
Fulton County Transit Authority is committed to providing safe, equitable, and accessible transportation for all residents. Explore our guidelines and federal compliance standards below.
Rules of Conduct
To ensure a safe environment for everyone, we require all riders to follow basic behavioral guidelines. Cooperation between passengers and drivers is essential for a smooth transit experience.
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- No eating or drinking on vehicles
- Respect other riders' personal space
- No loud music or phone calls
- Service animals only are allowed
No-Show Policy
Consistent ridership keeps our services efficient. Our No-Show policy outlines the steps taken when a rider missed a scheduled pickup without prior cancellation.
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- Cancellations must be 24 hours in advance
- Waiting limit of 5 minutes per stop
- Multiple no-shows may limit ride scheduling
- Emergency exceptions are considered
Accessibility & Compliance
We strive to exceed federal standards for accessible transportation. Our vehicles and operations are built to serve riders of all physical abilities with ease and safety.
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- 100% ADA-compliant fleet
- Drivers trained in passenger assistance
- Digital accessibility for trip planning
- Alternative formats available upon request
ADA & Title VI
FCTA protects your civil rights. Title VI of the Civil Rights Act ensures no person is excluded from participation on the basis of race, color, or national origin.
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- Right to file a formal complaint
- Non-discrimination in all programs
- Language assistance for limited English proficiency
- ADA reasonable modification policy
Need Assistance?
We are here to help you navigate our services. If you have questions about our policies or need help scheduling a ride, our team is standing by.